Overview

Cyara Call Explorer is a web-based tool designed to streamline the testing of Interactive Voice Response (IVR) systems. It allows users to manually test customer voice journeys while automatically capturing and documenting each step of the call. This automation facilitates the creation of comprehensive test scripts, reducing the need for repetitive manual testing and enhancing the efficiency of the testing process.

Features and Capabilities

• Web-Based Interface: Provides a user-friendly platform for manual IVR testing without the need for additional software installations.
• Automatic Documentation: Captures every aspect of the voice test call, including prompts, inputs, and system responses, in real-time.
• Test Script Generation: Automatically creates detailed test scripts from manual test sessions, facilitating future automated testing and monitoring.
• Multilingual Support: Supports testing of IVR systems in multiple languages, accommodating global customer bases.
• Test Case Library: Enables the building of a comprehensive library of test cases, reducing the need for repeated manual dialing.
• Integration with CX Assurance Platform: Part of Cyara's AI-Led CX Assurance Platform, ensuring seamless integration with other customer experience testing tools.
• Regression Testing: Facilitates regression testing by allowing testers to replicate and validate fixes for identified defects.
• Efficiency Gains: Reduces the time and effort required for IVR testing, allowing testers to focus on improving customer journeys.