Call Analytics and Reporting Platform

Microcall is a unified call analytics and reporting platform designed to simplify and optimize voice data across any telephony system. It empowers organizations to gain actionable insights, improve operational efficiency, and reduce communication costs through advanced analytics and business intelligence tools.

Features

• Advanced Call Reporting: Real-time and historical insights into call traffic, volumes, durations, and patterns.
• Cost Allocation & Billback: Breaks down telecom expenses by department, location, or user for accurate budgeting.
• Dashboard Galleries: Customizable, dynamic reporting dashboards with bookmarkable URLs for easy access.
• Informal Contact Center Tools: Real-time metrics, customizable wallboards, and service-level management without full contact center overhead.
• Cradle-to-Grave Tracking: Full lifecycle visibility of every call interaction for accountability and performance analysis.
• Security & Fraud Prevention: Real-time alerts for toll fraud, phishing, and suspicious call patterns.
• Trend Analytics: Historical data analysis to forecast needs, detect risks, and optimize resources.

Capabilities

• Integrates seamlessly with platforms like Microsoft Teams and other enterprise telephony systems.
• Supports hierarchical cost tracking and multi-level reporting across business units.
• Enables KPI monitoring and service-level tracking for agents and supervisors.
• Offers secure data storage, encrypted transfers, and compliance-ready configurations.

Benefits

• Improved Decision-Making: Actionable insights from unified data help optimize staffing, technology, and processes.
• Cost Efficiency: Transparent cost allocation and fraud prevention reduce unnecessary expenses.
• Scalability: Suitable for any industry or organization size, from healthcare to finance and education.
• Enhanced Security: Proactive monitoring and alerts safeguard sensitive communication data.
• Operational Visibility: Full tracking of communication flows ensures accountability and performance optimization.