C3 Reservations is a web-based, cloud-hosted dock scheduling solution designed to automate and optimize the process of booking and managing dock appointments for warehouses, distribution centers, and logistics hubs. It replaces manual scheduling methods—such as spreadsheets, calls, and emails—with an intelligent, rules-based platform that synchronizes appointment requests, enforces operational constraints, and provides real-time visibility across multiple sites. The system is configurable to accommodate unique business requirements and integrates with other enterprise systems to streamline communication and reporting.

Key Features

Automated Scheduling & Planning Automates dock appointment booking and enforces operational rules.

• AI-driven algorithms compute accurate unloading times based on shipment details.
• Self-serve web portal for carriers and vendors, available 24/7.
• Supports multi-site, multi-time zone operations.

Advanced Rules & Constraints Configurable logic to match business priorities and operational constraints.

• Natural-language rule system for appointment durations.
• Customizable constraints for shipment types, priorities, and capacity.

Real-Time Visibility & Reporting Comprehensive dashboards and reporting tools.

• Real-time dashboards for monitoring appointments and dock status.
• Vendor scorecards and compliance tracking.
• Exportable and schedulable reports for integration with other systems.

Mobile & Cloud Accessibility Accessible from any device, anywhere.

• Progressive web application for mobile use—no app download required.
• Cloud-based platform ensures 24/7 availability and scalability.

Automated Communication & Notifications Reduces manual communication and errors.

• Automated notifications to all stakeholders.
• Document attachments and gate pass printing.

Integration & Extensibility Seamless integration with ERP, WMS, and TMS systems.

• Supports data extracts and system integrations for enterprise environments.

Benefits

Operational Efficiency Streamlines dock management, reducing manual workload and errors.

• Cuts phone calls and emails by up to 90%.
• Reduces staff time spent on scheduling by up to 90%.

Improved Visibility & Accountability Enables proactive management and vendor accountability.

• Real-time monitoring of dock activity and KPIs.
• Vendor compliance and performance measurement.

Resource Optimization Maximizes dock and labor utilization.

• Accurate planning for labor and equipment needs.
• Flexible scheduling adapts to dynamic operational requirements.

Scalability & Flexibility Supports growth and changing business needs.

• Handles unlimited facilities and complex scheduling rules.
• Fully configurable to unique requirements.