FIS Business Process Management (BPM) and Business Process as a Service (BPaaS) provide financial organizations with best-in-class solutions to optimize their operations and deliver a modern, differentiated customer experience. This transformation-led approach leverages advanced digital technologies to drive success beyond traditional business metrics, enabling institutions to reduce their total cost of operations and free up valuable resources to focus on core business objectives. Specifically, FIS Banking and Payments BPM is designed to transform business processes by supporting the entire account lifecycle through a digital contact center, leading to improved customer service, enhanced operational efficiency, and faster speed to market. For the lending sector, FIS Lending BPM offers expert loan origination and servicing support across the full consumer lending lifecycle, covering secured and unsecured personal loans, home equity lines of credit, and auto loans. This advanced BPM solution is meticulously focused on regulatory requirements while simultaneously boosting customer service and operational efficiency.

Features & Benefits

• Deep Domain Expertise
  • Provides access to customer support backed by extensive domain knowledge and global service delivery capabilities across various markets.
• Focus on Relevant Metrics
  • Enables improvement in day-to-day performance and overall business value through the generation of relevant and actionable business insights.
• Technology-Driven Approach
  • Facilitates the transformation of business processes by ensuring consistent and dependable delivery from global technology leaders.
• Scalability for Lending Operations
  • Helps financial institutions easily scale with fluctuating loan volumes, maintaining service excellence during both peak and low periods.
• Reinvigorated Contact Center
  • Delivers superior customer support across all digital channels, powered by seasoned agents with cross-functional expertise.