Overview

Gentrack's Business & Data Applications provide utilities with a comprehensive analytical platform designed to harness the vast amounts of data generated by modern metering and behind-the-meter technologies. This platform enables energy and water providers to transform raw data into actionable insights, facilitating improved planning, enhanced customer experiences, cost reduction, and optimized cash recovery. By offering out-of-the-box dashboards and specialized models, utilities can access critical business information in near real-time, positioning them to make informed decisions that drive profitability and reduce customer churn. At the core of this solution is Gentrack's logical data model, meticulously crafted for the utilities sector to provide a unified, 360-degree view of the customer. This model accelerates the development of reports, dashboards, and analytical use cases, and supports the implementation of AI and machine learning applications on top of hundreds of predefined utility-centric KPIs.

Features and Capabilities

• Comprehensive Data Integration: Seamlessly consolidates data from various sources, ensuring a holistic view of operations and customer interactions.​
• Real-Time Analytics: Delivers near real-time insights through pre-configured dashboards and models, enabling prompt decision-making.​
• Customer-Centric Data Model: Provides a logical data framework tailored for utilities, offering a unified 360-degree customer perspective.​
• Advanced AI/ML Support: Facilitates the deployment of artificial intelligence and machine learning use cases to enhance predictive analytics and operational efficiency.
• Predefined Utility KPIs: Features hundreds of industry-specific key performance indicators to benchmark and monitor performance effectively.​
• Enhanced Customer Engagement: Empowers utilities to understand customer behaviors and preferences, aiding in the development of targeted strategies to reduce churn and promote smart energy decisions.​
• Operational Efficiency: Assists in identifying areas for cost reduction and process optimization, contributing to overall business improvement.​
• Scalability: Designed to handle large volumes of data, accommodating the growth and evolving needs of utility providers.​