ServiceNow's Business Continuity Management (BCM) is designed to improve operational resilience by integrating risk mitigation, crisis management, and recovery workflows into a unified platform. It enables organizations to prepare for, respond to, and recover from disruptions effectively. The solution harmonizes business continuity planning with disaster recovery efforts while providing real-time insights and automated processes to streamline operations.

Key Features

Business Impact Analysis Identifies and prioritizes critical business services to establish recovery time objectives (RTO) and recovery point objectives (RPO).

• Assess dependencies and risks.
• Determine essential services for continuity.

Continuity Planning Facilitates the development of plans aimed at protecting personnel and restoring operations post-disaster.

• Prioritize critical functions.
• Create actionable recovery strategies.

Operational Resilience Management Provides tools for monitoring and managing evolving risks across the organization.

• Gain insights into operational performance.
• Enhance decision-making through data analysis.

Crisis Management Activates continuity plans and oversees the completion of recovery tasks during crises.

• Ensure timely communication and task execution.
• Monitor progress in real time.

Emergency Mass Notifications Enables swift communication through multiple channels (email, text, phone) during emergencies.

• Reach stakeholders quickly.
• Ensure critical information dissemination.

Benefits

Streamlined Operations Improves planning, response, and recovery processes for business disruptions.

• Reduces the impact of crises on operations.
• Enhances preparedness through regular exercises.

Increased Resilience Empowers organizations to recover more swiftly from disruptions with defined objectives and clear risk prioritization.

• Minimizes downtime during incidents.
• Strengthens overall business continuity posture.