Brightfin Sync

Brightfin Sync is a ServiceNow-native solution that automates and standardizes IT asset data across Unified Endpoint Management (UEM) systems. It ensures accurate, real-time synchronization of laptops, mobile devices, tablets, and software into ServiceNow’s CMDB, eliminating data silos and enabling AI-driven automation, compliance, and operational efficiency.

Features

• Real-Time Sync: Automatically updates asset records in ServiceNow CMDB with live data from UEM platforms.
• Seamless Integration: Works natively with Workspace ONE, Intune, MaaS360, and other leading UEM systems.
• Duplicate Elimination: Uses ServiceNow’s IRE and RTE engines to prevent duplicate entries and enrich asset data.
• Effortless Setup: Connect, configure, and automate sync in three simple steps.
• Detailed Asset Attributes: Captures device name, model, OS, ownership, and security status.
• Audit-Ready Records: Maintains clean, compliant data for reporting and governance.

Capabilities

• Unified Asset Visibility: Consolidates fragmented data into a single source of truth for ITOM, ITAM, and HAM.
• Hands-Free Automation: Reduces manual data entry and improves ITSM workflow efficiency.
• AI Enablement: Provides high-fidelity data for ServiceNow Agentic AI to act on confidently.
• Cross-Industry Support: Tailored for automotive, healthcare, financial services, and manufacturing environments.
• Security & Compliance: Flags non-compliant assets and supports secure data management.
• Scalable Architecture: Proven to manage large inventories, such as Siemens’ 160,000+ mobile devices.

Benefits

• Operational Efficiency: Streamlines incident resolution, change management, and asset tracking.
• Data Accuracy: Ensures reliable CMDB records for informed decision-making.
• Compliance Assurance: Supports audit readiness and regulatory alignment.
• Cost Reduction: Minimizes IT overhead and improves vendor accountability.
• AI Readiness: Enables autonomous provisioning, security containment, and lifecycle optimization.
• Improved User Experience: Enhances IT responsiveness and service delivery.