Operations

Simplify daily operations with customized workflows, streamlined coordination tools, and real-time visibility. Breezeway’s operations platform is the most complete way to manage maintenance, cleaning, and inspections.

Automated workflows

Create custom scheduling rules based on reservations, occupancy, vacancy, and repeating tasks.

Easy scheduling

Simplify property scheduling and ensure easier turnovers.

Maintenance Tracking

Track all work orders and ensure things are repaired in a timely manner.

Mobile app

Dedicated Android and iOS mobile apps enable your cleaners and vendors to work effectively in the field.

PMS integrations

Seamlessly integrates with your Property Management System to supercharge efficiency. 

Checklists

Tailor checklists for each unit to ensure smarter, more efficient inspections and cleans.

GPS map view

Get directions to your property and see all of your open tasks in map view.

Task time and rate

Monitor the time needed to complete tasks at each property and set rates to track billable hours.

Real-time dashboard

Monitor progress and property readiness and stay on top of reported issues in real-time.

Vendor collaboration

Invite cleaning companies and other vendors to use Breezeway at no additional cost.

Cleaner payments

Pay your cleaners and other vendors for completed tasks with our easy Stripe integration.

Inventory monitoring

Monitor your inventory of supplies from one dashboard and receive notifications for low supply levels.

Team comments

Comment on tasks for smooth internal communication and collaboration.

Upsells

Monetize guest services and offers and automate the associated tasks.

AI-Powered Messaging

Breezeway guest messaging tools make communication easy, whether it’s through SMS, WhatsApp, or Airbnb. Send timely, automated updates to enhance the guest experience.

Automated messages based on triggers

Send out automated messages based on check-in or check-out dates.

Guest check-in and check-out via SMS

Guests can easily alert you of arrival and departure with a quick text message.

Easy-to-use message templates

Set up and use ready-to-go templates to respond to common questions like WIFI details.

Bulk messages

Send important messages and updates to all guests in case of events like weather alerts.

Away responders for unavailable times

Set your business hours and set up an “away responder” for when you are unavailable.

Recurring messages

Set up recurring tasks, like trash day reminders for guests.

Owner and guest messages

Customize messages for both property owners and guests to ensure clear communication.

Suggested replies

Breezeway's AI-powered Suggested Replies uses property and reservation data to suggest replies to guest messages.

Gap night messaging

Automatically send a message to extend guest stays when there is a gap between reservations.

Guide

Guide is a dynamic digital welcome book that guests will love. It showcases the most important property information and reduces back-and-forth communication.

Verified access links

Deliver easy guest access codes that expire after 72 hours, with personalized info based on their reservation.

No downloads required

Guides are a simple link, accessible via any browser — no app necessary.

Fully customizable

Tailor your welcome books to match your brand’s look by using custom colors and inserting your logo.

Easily share Guide

Automatically send Guide via SMS or WhatsApp messaging before the check-in process.

Issue reporting

Guests can report issues directly in the Guide, automatically creating tasks for your team to address promptly.

Simple setup

Set up your welcome books in minutes with easy customization features for each property.

Assist

Assist is a team of hospitality professionals who respond to your guests' texts and phone calls at any hour, saving you time and sanity.

Coverage 24/7/365

Our Assist agents are always on so you don’t have to be.

Empowered by AI

Real humans using AI to align and maintain your brand standards.

Real-time dashboard

View and respond to Airbnb message threads within the Breezeway platform.

Tailored onboarding

Our agents receive personalized training on your specific properties.

Flexible coverage

Set hours easily — right from the Breezeway platform.

Hospitality-trained professionals

Breezeway’s agents have hospitality industry backgrounds.