Insocial's Brand Experience (BX) platform enables organizations to monitor and improve how customers perceive their brand across various touchpoints. By capturing real-time feedback from emails, websites, service calls, and in-store visits, businesses can understand the emotional connection customers have with their brand. The platform provides actionable insights, allowing companies to identify factors that strengthen or weaken their brand image. With features like customizable surveys, real-time alerts, and comprehensive reporting, Insocial helps businesses align their brand promise with customer expectations, fostering increased loyalty and a larger market share. Features:

• Real-Time Feedback Collection: Gather immediate customer insights across multiple channels.
• Customizable Surveys: Tailor questions to capture specific brand perception metrics.
• Emotional Engagement Analysis: Assess the emotional investment customers have in your brand.
• Comprehensive Reporting: Generate detailed reports to share insights across the organization.
• Real-Time Alerts: Receive notifications on significant changes in brand perception.
• Multi-Touchpoint Monitoring: Evaluate brand experience from emails to in-person interactions.
• Integration Capabilities: Seamlessly connect with existing CRM and marketing tools. Employee Engagement Tools: Utilize narrowcasting to share feedback with frontline staff.