Botsonic is an advanced AI chatbot platform designed to empower businesses to create custom AI agents for their websites and various communication channels. By intelligently scanning an organization's website, files, and help center content, Botsonic automatically trains its AI copilots on proprietary data, enabling them to instantly resolve up to 70% of user inquiries with precise, verifiable responses. This comprehensive solution automates customer engagement, support, sales, and internal employee assistance, delivering authentic customer experiences in over 50 languages across diverse channels like web, WhatsApp, and SMS. The platform simplifies the deployment process, allowing users to import data from various sources like PDFs, Word documents, Google Drive, Confluence, and Notion, then customize the AI agent's behavior and appearance before embedding it seamlessly onto their website or integrating with existing tools. Botsonic also provides monitoring and insights into conversations to continuously improve performance. Its versatility is demonstrated across various industries: in Education, it acts as a virtual campus guide; in Real Estate, an AI property assistant; in Healthcare, a virtual health advisor; in Retail, an AI shopping assistant; in Hospitality, a concierge AI copilot; and in Travel, an interactive travel planner. This AI-powered automation transforms business operations by enhancing efficiency, reducing operational costs, and driving sales.

Features & Benefits

• Automated Customer Support
  • Botsonic automates customer query resolution, instantly handling a significant percentage of inquiries across various channels and languages.
  • Train instantly on your support content
  • Serve global customers in 50+ languages
  • Integrate on the web, WhatsApp, SMS, and other channels
  • Automatically measure resolutions
  • Seamless live agent handoff for complex queries
  • Understand the impact on key metrics like CSAT
• Automated Employee Support
  • The platform enhances workplace efficiency by providing employees with instant, multilingual access to HR, company resources, and automated workflows.
  • Empower your workforce by enabling instant access to information
  • Easy access to HR and company resources via any device
  • Accelerate onboarding with personalized learning paths
  • Automate workflows across your business systems
  • Navigate time-off, benefits, and payroll effortlessly
  • Support employees in their native language
• AI-Enhanced Conversational Commerce
  • Botsonic revolutionizes customer engagement and sales by offering personalized recommendations, handling transactions, and generating high-quality leads through intelligent interactions.
  • Engage customers with personalized recommendations
  • Provide support and upsell services across web, mobile, and social media
  • Expand your market reach with multilingual sales support
  • Reduce operational costs by up to 60%
  • Automate and streamline the shopping experience on any platform
  • Generate high-quality leads through intelligent interaction
• Robust Security & Compliance
  • Botsonic prioritizes data security with robust safeguards, including encryption, data segregation, audit logs, and sensitive information redaction, while adhering to major compliance standards.
  • Data encryption (AES-256 TLS 1.3)
  • Data segregation (row-level access)
  • Audit logs for operations monitoring
  • Redaction of sensitive information
  • Custom data retention policies
  • Zero-Retention Data Policy for LLMs
  • SOC 2 Type II compliant
  • GDPR Compliant
  • HIPAA alignment
• Model-Agnostic AI Architecture
  • Utilizing a proprietary AI Model Gateway (GPT Router), Botsonic dynamically routes between multiple LLM providers, ensuring optimal response quality, speed, and continuous reliability.