Next-Generation Support System for B2B Companies

Effortlessly resolve 70% of customer inquiries with our all-in-one platform. AI, automation & omnichannel support deliver a seamless experience.

Modern, Fast, Simple – an all-in-one platform for your support needs

Ticketing System

Enhance support with an AI-driven enterprise ticketing system. Automate tasks efficiently!

Live Chat

Provide real-time customer support directly through your website or app for better engagement.

Omnichannel

Manage all support channels—chat, email, WhatsApp, Facebook, Instagram, Slack, MS Teams, SMS—in one place.

AI Copilot

Boost efficiency and reduce the support workload with generative AI and smart automations.

Knowledge Base

Empower customers with a centralized, self-service repository of information and resources.

Task Management

Easily create, assign, and manage tasks to resolve customer issues and questions efficiently.

Accomplish more in less time with Generative AI

• **Faster replies, happier customers: **AI Copilot speeds up replies to customers with suggestions, grammar checks, and translations to the customers’ native languages.
• Boost efficiency with instant insights
• Reply assistant
• Tickets to articles

Achieve higher productivity in all your teams

Automate

Smart assignment Automatically assign tickets to agents round-robin or based on their workloads. Workflow rules Automate repetitive tasks with time-based triggers. SLA enforcement Create SLAs to ensure fast response times. Agent shifts Easily manage a support team that works round the clock.

Collaborate

Notes and mentions Add private notes to tickets and mention agents in replies. Shared ownership Share ticket ownership with teams in other departments that do not have access to the ticket. Canned responses Reply to common tickets quickly with frequently used response templates. Parent-child ticketing Connect child and parent tickets.

Reporting

Support monitoring Track and analyze the inflow of tickets over time. SLA metrics Get the full picture of how well your team satisfies SLA policies. Team performance Track the performance of an entire team or individual agents. Customer satisfaction Track and analyze ticket response ratings from customers in real time.

Customization

Rebranding Customize the help center to maintain your brand’s identity. Custom ticket forms Customize ticket forms for each brand! Add, remove, and reorder fields for a perfect fit. Custom domain Map your help center to a custom domain to further maintain brand identity. Fully customizable Customize views, roles, statuses, email templates, and more.