BMC Helix Platform is an open, scalable service and operations management solution that increases efficiency, productivity, and innovation.

A unified platform that automates and enables the work of service and operations teams

• Supports BMC Helix Solutions—Discovery, operations management, service management, continuous optimization, and delivery of omni-channel experiences for IT and lines of business
• Leverage a micro-services architecture to provide rich visualizations for expanded visibility and context, persona-based dashboards, centralized reporting, shared data, and cross-launch capability across the platform
• Hyperautomation workflow engine enables native configurable, automated workflows to be added to business processes which frees up resources and increases efficiency
• Extend, enhance, and customize solutions or services to deliver quality innovations, including integrations with industry-leading iPaaS to increase observability, usability, adaptability, scalability, and automation
• Flexible coding methods including no code, low code and pro code

Connect service and operations teams with actionable insights

Unified Service and Operations Management: Increase efficiency and lower costs

• Gain operational speed and productivity with cross-launching to other solutions deployed on the platform
• Lower administrative costs with one central location across products to set up users, groups, and permissions, and manage user access
• Gain deep insights and consistency with a centralized, expanded lake of shared data, databases, and reporting across service and operations solutions

Dynamic Service Management: Leverage the power of AI/ML with advanced analytics to identify trends, proactively address potential issues and understand how services and operations are performing

• Dynamically update service models by ingesting metrics, events, and topologies from BMC and 3rd-party solutions
• Improve service and operations efficiency and minimize disruptions with AI-fueled insights across domains
• Reduce MTTR with information sharing and task execution across the platform
• Increase productivity with tailored user experiences
• Reduce management complexity with expanded cross-domain visibility of unique data stores to view assets and relationships

Intelligent Automation: Use AI/ML-driven algorithms to support policy-based automation

• Identify automation opportunities to increase business agility: Enable teams to use policy and event driven automation to quickly take corrective action
• Increase IT staff productivity: Automate management of infrastructure to save time and labor
• Achieve faster time-to-remediation: Connect AI-driven insights and recommendations with automated actions
• Reduce time-to-value: Streamline and enhance business and development processes with hyperautomation workflows
• Gain deeper insight leveraging ML: Understand how successfully automations have performed in the past to maximize the success of future remediations

Application Development: Enable a collaborative, container application development environment

• No-code application development and tailoring: Easily create and modify applications using drag-and-drop design tools
• Modernize applications with cognitive micro-service framework: Add AI service capabilities to your apps
• Achieve deployment flexibility with multi-cloud support: Extend, integrate, and customize workflow-based apps
• Rich and comprehensive integrations: New BMC Helix iPaaS delivers industry‑leading enterprise usability, adaptability, scalability, and reduced time to market
• Faster time-to-development: Extensive visualization, search capabilities, and impact analysis enable DevOps teams to meet their quality, velocity, and efficiency initiatives