BMC Helix Operations Management is a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments.

Take a service-centric approach to observability data for truly effective AIOps

• Combine 3rd party observability data such as metrics, events, logs, incidents, changes and topologies into a central IT data store
• See service health and enable best-in-class root cause isolation via auto-generated dynamic business service models
• Improve signal-to-noise ratio with AI event suppression, de-duplication, and correlation to create actionable situations
• Gain immediate root cause isolation through AI probability assignments to causal nodes using data and service models
• Prevent issues before they occur with Business Service Health monitoring and AI outage prediction
• Troubleshoot rapidly with log enrichment and analytics
• Easily request and execute automations from BMC or 3rd party tools

Fully integrated, cloud-native, observability & AIOps solution

Dynamic Service Modeling: Get real-time visibility into your business service models

• Resolve inconsistencies between topology reports with a unified model that makes data actionable
• Establish an authoritative source of truth across traditional data centers, public clouds, and container environments
• Take action quickly with system health dashboards that deliver at-a-glance insights tailored for specific roles
• Plan ahead with intuitive, visual models of resources and their dependencies

AIOps: Scale operational effectiveness with an artificial intelligence for IT operations (AIOps) toolkit that leverages best-of-breed algorithms, domain knowledge, observability data, and service models

• Speed up response times by automatically grouping redundant alerts into actionable situations
• Quickly understand the underlying causes of issues with AI-driven root-cause analysis
• Prevent service outages and degradation with proactive alerting capabilities
• Forecast future business conditions and workload capacity impact so you can plan ahead with confidence

Intelligent Automation: Realize the full value of automation using BMC or third-party tools

• Automated triage and remediation actions available to IT Operators within the AIOps console
• Proactive remediation automatically triggered on event criteria
• BYO automation tool or use BMC
• One-click automation requests with business value tracking of automation effectiveness

Intelligent Integration: A systematic, automated approach to distributed operations data

• Ingest metrics, events, and topology data from multiple sources
• Automated data reconciliation capability helps in deriving actionable insights
• Ease of management results in reduction of costs & manual maintenance of data transfer scripts
• Derive actionable insights from ingested data

Log Analytics: Turn log data into actionable insights for your business

• Streamline log management with open-source technology that consolidates log ingestion from multiple sources into one centralized platform
• Enhance log analysis with enrichment capabilities that add relevant context from public data sources
• Utilize static thresholds to set alert and event policies that target specific conditions of interest 
• React to changing conditions before they impact the business with machine learning-powered anomaly detection
• Quickly understand the underlying causes of issues with AIOps-driven root-cause analysis