BMC Helix Knowledge Management brings powerful, compelling, and intelligent knowledge services to the enterprise, delivering the right information for the best resolution.

Accurate, consistent knowledge across channels

• Real-time translation: See knowledge articles in the language you require from 100+ supported languages
• AI-powered search: Powerful intelligence provides a fast and accurate search experience for customers and knowledge workers that improves over time
• Predictive insights: Advanced reporting and analytics provide predictive insights based on real-time user data
• Out-of-the-box library: Hundreds of ready-to-use knowledge articles available for standard applications including Windows, Mac O/S, Outlook, Office 365, and more
• Omni-channel integration: Seamlessly integrated for faster and more efficient support throughout the entire support flow
• KCS® v6 Verified: Full support for KCS best-practice methodology, enabling all eight principles, to ensure that knowledge stays current and relevant

Combine data-driven knowledge with professional experience for the best outcome

Intelligent Knowledge Management: Modernize your enterprise services with AI-powered knowledge

Modern organizations know the key to delivering successful services often depends on having a robust and compelling knowledge management strategy. BMC Helix Knowledge Management delivers powerful search and intelligent results throughout the service experience.

• Auto-translate knowledge articles into multiple languages at once
• Make the search experience intuitive for customers and knowledge workers through AI-powered cognitive search with facet navigation and filters, synonyms, auto-complete, text analysis for “did you mean,” and more
• Use real time data to enable predictive support as well as prevent knowledge gaps and outdated knowledge
• Enable self-service with web, mobile, and chatbot integration for intelligent, omni-channel service
• Quickly and easily publish, edit, and import knowledge articles

Tangible Outcomes: Deliver compelling customer and agent experiences

With real-time translations and high-performance search, BMC Helix Knowledge Management enables enterprise organizations to deliver the right information at the right time in the right channel, helping drive quick and accurate resolutions. Customers have realized tangible business outcomes as a result.

• Increased CSAT: 20-40% improvement
• Improved service desk efficiencies: up to 50% cost savings
• Lower MTTR: 50-60% improvement