Overview

Boost your ITSM team's capabilities and productivity with AI-powered insights for enterprise technologies and services.

Key Benefits

Achieve better customer outcomes with enhanced velocity and delivery.

Achieve successful, accurate, and fast outcomes, even in a complex enterprise environment.

• DYNAMIC USER EXPERIENCE: Maximise ITSM productivity and effectiveness, promoting individual excellence and seamless collaboration.
• GENERATIVE AI: Unleash AI assistive features to gain new insights, manage complexity and risk, and build organizational knowledge.
• BUILT ON THE BMC HELIX PLATFORM: Harness dynamic service models to give complete visibility into the technology landscape.

Move from reactive to proactive with the power of AI.

Use powerful AI technology to identify issues earlier and drive a smarter response.

• INTELLIGENT PRODUCTIVITY: Respond quickly and insightfully to emerging issues with AI-driven incident correlation.
• NAVIGATE ENTERPRISE COMPLEXITY: Harness powerful ServiceOps integrations to deliver automated causal analysis and AI-driven best action recommendations for resolution actions.
• UNLEASH INNOVATION: Build increased organizational confidence in DevOps through AI-driven risk analysis across the enterprise.

Use the power of the BMC Helix platform to deliver seamless integrations and low-code/no-code innovation.

Use powerful integration capabilities and easy-to-use innovation tools to place ITSM at the heart of your wider business processes.

• DYNAMIC CONNECTIVITY: Integrate seamlessly with hundreds of external tools through BMC’s integration platform as a service (iPaaS).
• LEARN FROM YOUR DATA: Gain powerful insights and analytics from your ITSM data and more with BMC Helix dashboards
• LOW CODE/NO CODE: Deliver new service innovations and easily integrate them into ITSM by harnessing BMC’s powerful and easy-to-use development platform.