BMC Helix Digital Workplace Advanced, with BMC Helix Digital Workplace Studio, empowers users with personalized and engaging service management experiences The single source to program everything your enterprise needs for immersive, multichannel user journeys and hybrid work experiences

• Activate multichannel self-service through integrating KCS® v6 verified BMC Helix Knowledge Management, BMC Helix Virtual Agent with Live Chat crossover, and natural language processing (NLP)-powered search
• Design, within BMC Helix Digital Workplace Studio, unique user and lines of business experiences pages, microsites, and persona-driven journeys
• Create intuitive, media-rich service catalogs and content pages based on employees’ job functions
• Access a complete library of new out-of-the-box (OOTB) and user interface (UI) capabilities for real-time integration across devices, managed through a single pane of glass
• Configure proactive chat notifications delivered through BMC Helix Virtual Agent
• Integrate AIOps intelligence for service health analytics across channels, devices, and users

Elevate user self-service anytime, anywhere, on any device

Personalized user journeys: Put user experiences at the forefront with a unified way to design, implement, and measure the digital employee experience across devices

Improve the digital employee experience by giving your employees a single pane of glass for all the resources they need for success. No more hunting and investigating for services and products. BMC Helix Digital Workplace Studio empowers enterprises to build custom experiences, microsites, and persona-driven journeys to improve employee engagement, productivity, and resolution times.

• Save time with no-code authoring, progressive web applications, and drag-and-drop tooling
• Build media-rich, unified service catalogs and content pages based on employees’ job functions
• Tailor page designs quickly with embedded options for content blocks, feature banners, and images with auto-synchronization across devices
• Design unique LOB experience pages, microsites, and persona-driven journeys, all within BMC Helix Digital Workplace Studio
• Deliver consumer-like experiences that are aligned with your brand design to employees
• Integrate third-party tools, data sets, and applications of choice

Improved collaboration: Bring your teams together quickly for real-time case resolution

Build new work hubs embedding visual collaboration, content services, work management, and meetings for use across business and IT departments

• Centralize the configuration and management of work hubs with BMC Helix Digital Workplace
• Improve employee experiences with BMC Helix ITSM integrated real-time knowledge swarming and AI chatbots to resolve cases in real-time and accelerate business outcomes
• Harness analytics and performance metrics across devices and work hub modalities to build collaboration best practices for your enterprise
• Configure unique work hubs by department and business role such as enterprise resource planning (ERP), human capital management (HCM), finance, and legal
• Promote employee communication, professional networking, and information service access anytime, anywhere

Multichannel experiences: Ensure users get what they need when they need it

Fuel employee productivity in the modern workplace while allowing your customers to quickly get the help they need from their device of choice.

• Build your experiences your way to improve employee engagement, productivity, and mobile access to platforms and applications
• Deliver a mobile-native design and experience for employees who work on the go
• Unify service catalogs to improve ways of working and resolve cases faster
• Create customized digital workplace microsites and communication experiences to improve collaboration
• Simplify engagement through employee Single Sign-On (SSO) access to service catalogs across devices
• Integrate processes and workflows to expedite assistance from the service desk, human resources, facilities, customer care, procurement, and other lines of business

Intelligent automation: Integrated artificial intelligence (AI), machine learning (ML), AIOps, robotics process automation, and more to save your users valuable time

Accelerate adoption of user self-service across your enterprise through automated user experience workflows, programmable within BMC Helix Digital Workplace Advanced

• Connected automatically within the single BMC Helix platform and includes out-of-the-box interoperability with BMC Helix Virtual Agent, BMC Helix Knowledge Management, BMC Helix ITSM Innovation Studio
• Leverage AI/ML to ensure that the right information is received faster and more accurately to reduce mean time to recover (MTTR)
• Reduce manual toil so that teams can focus on higher-level assignments
• Program proactive chat notifications across devices so users can stay informed of cases in progress
• Create the experiences you want with well-structured site navigation, embedded process management, and site maps based on user access entitlements
• Converse in the way you prefer and fully resolve issues in the language and channel of your choice anytime, anywhere, in any manner, with virtual or live agents