The BMC Helix Configuration Management Database (CMDB) enriches ecosystem workflow with a business aware, single source of reference for your assets and services.

The industry’s leading configuration management database

• Combine and federate data from multiple sources
• Automatically populate and update your CMDB with BMC Helix Discovery
• Provide the best quality data to your business via KPI driven user experience
• Graphically visualize your data to more easily understand relationships and dependencies

Manage your assets and services with accuracy

Configuration Manager: Maintain accurate data and service models for hundreds of millions of configuration items, including on-premises and cloud services

• Track and manage hardware, software, and cloud service configurations and relationships
• Measure the success of your configuration management process or policy with pre-defined KPIs
• Automatically populate and update the CMDB in minutes with BMC Helix Discovery, BMC Helix Client Management, and other out-of-the-box connectors
• Import and federate data from other sources with powerful integration tools using a rich set of APIs
• Define granular role-based access for all items and attributes

Change Manager: Minimize risk by providing insight and context for the configuration items and services affected by change

• Run more effective CABs with accurate configuration and dependency data
• Understand the impact of a change on other infrastructure, applications, or services
• Detect potential conflicts when multiple changes are scheduled for the same time

Service Desk Agent: Resolve tickets faster with detailed information and context about the configuration items you are troubleshooting

• Understand what services are affected by the ticket you’re working on
• Automatically route tickets to the optimal resolver based on CMDB data
• Retrieve detailed configuration data for the assets you are troubleshooting