Blueprint BDC

Blueprint BDC by Dealer-FX is a comprehensive consulting and training solution designed to optimize Business Development Centers (BDCs) in automotive dealerships. It focuses on improving appointment conversion, customer engagement, and operational efficiency through structured processes, expert coaching, and proprietary technology. Blueprint BDC offers tailored programs based on dealership-specific KPIs, helping transform phone interactions into profitable customer experiences.

Features

• ServiceMastery™ and SalesMastery™ training programs
• RecruitingMastery™ for BDC talent acquisition
• CallRater™ advanced call tracking and analytics
• BDC Performance Tracker for team and individual KPIs
• KnowledgeDrive™ knowledge base software
• Complimentary BDC evaluation and performance analysis

Capabilities

• Custom BDC program development based on dealership goals
• Structured appointment-setting processes
• Real-time performance tracking and reporting
• Enhanced customer communication and retention strategies
• Shop loading synchronization and service flow optimization
• Targeted outbound marketing for high RO conversion

Benefits

• Increased customer pay and dollars per repair order
• Improved customer retention and satisfaction
• Reduced call volume for service advisors
• Maximized daily shop capacity and efficiency
• Stronger collaboration between BDC and service personnel
• Higher morale and longevity among BDC staff