BlackBeltHelpX Multimodal Interfaces

Support Anytime, Anywhere, on Any Channel With BlackBeltHelpX Multimodal Interfaces, your community can connect seamlessly whether by phone, SMS, live chat, or email/ticketing. Our AI-powered platform ensures consistent, accurate, and human-like support across all channels, giving students and staff the freedom to choose how they engage.

After Hours & 24×7 Multimodal Helpdesk Solutions

• Phone
• Email
• Live Chat
• SMS
• Knowledge Base
• Ticket

BlackBeltHelpX Agentic Studio

Design. Train. Deploy. Smarter Agents. Agentic Studio empowers institutions to design intelligent, AI-driven processes with an intuitive drag-and-drop workflow builder. Whether it’s streamlining student support, surfacing hidden knowledge, or driving actionable insights, our platform makes it easy to orchestrate AI agents that work together seamlessly.

Key Capabilities

01 Interaction Workflow Builder We build your interaction workflows with granular instructions and live-human handoffs 02 Unifyed Agent Dashboard Agents reduce AHT with access to data from IAM, CRM, SIS and LMS systems in one pane of glass. 03 Sematic Discovery Agent Automatically generates a knowledge base by crawling websites and inserting documents into a vector database. 04 Analytics & Insights Evaluate helpdesk performance and improve student experience by observing trends.

BlackBeltHelpX Integrations

Seamless Connections with Your Existing Systems With BlackBeltHelpX, integrations aren’t add-ons—they’re included. Our platform connects seamlessly with the systems you already use, ensuring that both AI and human agents can access the right data at the right time. From CRM and SIS to IAM, ITSM, and LMS, we integrate with all major vendors to keep your workflows connected and your users supported.