Your Cloud, Your Way

BisTrack in the Cloud is the same trusted product that our customers have come to know, with their data hosted in the cloud, providing the deep support, security, and efficiencies that come with cloud deployment. ​ As the leading software partner of the building supply industry, Epicor has the deep industry knowledge and resources to help migrate and onboard your team seamlessly and quickly.

Features

• **Standard Cloud Services: **Standard cloud services are included at no additional cost as part of your subscription to BisTrack in the Cloud.
• **Production Environment: **With every purchase of BisTrack in the Cloud, customers receive one cloud environment. The production environment is your live environment where users transact every day. An additional pilot environment can be purchased and is your staging environment where you can test pending upgrades or other changes without affecting your live production environment, transactions, or data.
• **Security: **Security is always top priority. Included with every purchase of BisTrack in the Cloud are best-practice security measures at every level of the application and infrastructure. Data is encrypted, authentication methods are in place, user password minimums are enforced, and SOC 1 and SOC 2 audit reports are always available upon customer request.
• **Microsoft Azure: **At its core, Microsoft Azure is widely recognized as the world’s most trusted cloud platform for business and government due in part to its comprehensive regulatory compliance, threat intelligence, and virtual and physical datacenter security.
• **Leveraging Azure's Toolbox: **Epicor leverages several Azure tools—behind the scenes on the customer’s behalf—for monitoring purposes, business continuity, and proactive protection, which includes but is not limited to the following: - Microsoft AntiMalware® for Azure—a comprehensive service that includes real-time protection, scheduled scanning, malware remediation, and signature updates for up-to- date protection - Microsoft Azure Disaster Recovery (DR) strategy to facilitate a rapid recovery in the unlikely event the primary datacenter is rendered inoperable Microsoft SQL Server® Availability Groups to replicate databases in near real time from the primary to secondary datacenter - Azure Site Recovery to replicate application servers daily from the primary to secondary data center and stored for 30 days as backup
• **Third-Party Security Testing: **Epicor employs an independent, third-party security testing service to conduct tests of our system perimeter security. This “vulnerability testing” is conducted at the order of the Epicor Chief Information Officer (CIO) and is executed independently of all Epicor Cloud Operations group testing.
• **Pilot Environment (optional): **Customers who choose to purchase an additional environment will have the ability to take upgrades and test new functionality in a non-production instance. The additional environment is a reflection of your production environment for training and testing purposes. Also, while Epicor maintains strict, internal uptime targets for Pilot, the guaranteed uptime metrics that are published in the Epicor Service Level Agreement (SLA) and backed by service credits apply only to Production.
• **World-Class Cloud Platform Powered by Microsoft® Azure®: **BisTrack in the Cloud is deployed in a single-tenant cloud model powered by Microsoft Azure—one of the world’s leading cloud platforms—in a strategic partnership between Epicor and Microsoft. In the Epicor cloud, each customer has their own dedicated SQL database. This model is popular in the cloud-computing industry for its flexibility, security, and consistent performance.
• **Cadence: **One of the greatest benefits of BisTrack in the Cloud is that your business can always run the latest version of the software—offering you the earliest access to new features, security enhancements, industry best practices, and competitive innovations. The Epicor Cloud Operations team will work with you to schedule all upgrades and apply them according to the agreed dates. They are completed at no additional cost to you.

Benefits

• **Unmatched Security and Scalability: **Microsoft Azure is widely recognized as one of the world's most secure cloud platforms. - CrowdStrike EDR deployed on all managed servers. - Storage replication is leveraged to help provide high availability for all users. - Highly scalable by provisioning entire datacenter operations for customers.
• **Enhanced Protection: **Epicor Cloud Reliability Center (CRC) provides enhanced protection for BisTrack in the Cloud customers. - 24/7 monitoring and safeguarding: Epicor's CRC, located in Austin, Texas, is staffed by experts who constantly monitor and protect your cloud environment. - Proactive vulnerability identification and remediation: The CRC team proactively identifies and addresses potential vulnerabilities in the infrastructure before they can be exploited. - Seamless system operation: The CRC works behind the scenes to ensure your BisTrack system runs smoothly, minimizing disruptions and reducing your workload.
• **24/7 Support: **Epicor Essentials Support Plan provides 24/7 support for critical system outages. - Priority 1 support for system outages: The BisTrack Essentials Support program offers 24/7 support for system outages categorized as Priority 1 cases. - Rapid response: If your system is down, Epicor commits to responding within one hour, ensuring timely resolution of critical issues.
• Hands-on Learning Resources - Epicor Learning offers education via the cloud-based Epicor Learning Center (ELC). Users can access more than 100 courses with detailed explanations and hands-on exercises. - Learners can easily navigate between courses and related applications using real-life business data. Courses are continuously updated, providing a structured and repeatable learning experience for initial and ongoing training. Epicor Learning is available as a full-term service.