Overview

Gentrack's Billing & Finance solution is designed to meet the complex needs of energy and water utilities, providing a comprehensive platform that streamlines billing processes, enhances financial management, and accelerates the launch of new products and services. By integrating advanced billing capabilities with robust financial tools, Gentrack enables utilities to deliver accurate, timely, and easy-to-understand bills, thereby improving customer satisfaction and operational efficiency. The solution's flexibility allows utilities to adapt to market changes swiftly, supporting both traditional and innovative service offerings.

Features and Capabilities

• Flexible Billing Engine: Supports complex pricing structures and diverse service offerings, enabling utilities to bill for a wide range of products and services accurately.​
• Product and Service Innovation: Facilitates rapid development and deployment of new products and services, allowing utilities to respond quickly to market demands and opportunities.​
• Customer Management: Provides a comprehensive view of customer interactions and accounts, enhancing engagement and support.​
• Debt Management: Offers tools for managing credit and collections, including tailored debt journeys and flexible payment options to reduce revenue leakage and support customer retention.​
• Integration Capabilities: Seamlessly integrates with existing systems and third-party applications, ensuring smooth data flow and operational coherence.​
• Scalability: Designed to handle the needs of utilities of various sizes, from small businesses to large enterprises, supporting growth and expansion.​
• Compliance and Reporting: Ensures adherence to regulatory requirements and provides comprehensive reporting tools for financial analysis and decision-making.​
• Cloud-Based Deployment: Leverages cloud technology for enhanced security, scalability, and accessibility, reducing the need for extensive on-premise infrastructure.