The BigPanda agentic IT operations platform delivers automated solutions for IT operations (ITOps) and incident management teams. It transforms reactive, manual IT processes into proactive, intelligent automation using AI to detect, respond to, and prevent IT incidents at machine speed. This enhances operational efficiency and ensures exceptional service reliability. The platform offers AI-driven detection and response capabilities, automating L1 operations and identifying incidents before they escalate by correlating real-time signals from observability, service desk activity, and external dependencies. It aids in diagnosis by surfacing similar past incidents and runbook actions, and in triage by assessing impact and prioritizing issues. Response actions include triggering automated fixes or suggesting next steps, with escalations providing content-rich tickets for faster investigation. The AI Incident Assistant provides an always-on AI partner for escalation teams, facilitating dynamic troubleshooting in natural language, autonomous collaboration through incident channels, and no-code AI-powered workflow automation. AI Incident Prevention focuses on automated change analysis for proactive change governance, detecting high-risk changes with AI-powered intelligence and providing risk scores and mitigation recommendations. It also aids in problem management by uncovering recurring patterns and guiding teams to resolve underlying issues through AI-powered root cause analysis. Governance features establish guardrails for business teams to operate with confidence and speed.

Features & Benefits

• AI Detection and Response: Automates L1 operations, detects incidents before impact using AI-driven correlation, aids diagnosis with past incident data, and triggers automated fixes or suggestions.
• AI Incident Assistant: Provides AI-powered investigation in natural language, autonomous collaboration for incident coordination, and no-code AI workflow automation.
• AI Incident Prevention: Enables proactive change governance with AI-powered change risk intelligence and aids problem management through AI-powered root cause analysis.