Bigblue's post-purchase tracking solution empowers e-commerce brands to transform the critical delivery phase into a memorable, brand-aligned experience. Recognizing that 98% of shoppers base their brand opinion on delivery, this platform helps convert first-time buyers into loyal customers. It achieves this by enabling the setup of branded tracking emails, which boast an impressive average open rate of 74%, allowing brands to showcase their identity and engage customers with just a few clicks, without requiring any coding. Furthermore, the solution facilitates the integration of marketing campaigns directly into tracking emails, providing opportunities to generate more sales through promo codes, referral programs, or new collection presentations. Customers benefit from a real-time tracking page that provides all necessary delivery information, significantly reducing support requests. The system also offers tools to track customer satisfaction, immediately alerting brands to potential issues and helping to decrease negative reviews by up to 60%, while boosting overall buyer delivery satisfaction.

Features & Benefits

• Branded Post-Purchase Communication
  • Enables e-commerce brands to create a unique, branded post-purchase experience through highly engaging tracking emails with an average open rate of 74%, requiring no coding.
• Integrated Marketing Campaigns
  • Allows businesses to embed marketing banners, promo-codes, referral program introductions, or new collection presentations directly into tracking emails to drive additional sales.
• Real-time Tracking Page
  • Provides customers with a dynamic, real-time tracking page that offers comprehensive delivery information, reducing support inquiries and fostering stronger customer relationships.
• Reduced Support Contact Rate
  • Minimizes customer support inquiries by providing precise, step-by-step order information within tracking communications, reassuring customers throughout the delivery journey.
• Customer Satisfaction Tracking
  • Measures buyer satisfaction with delivery experiences, provides immediate alerts for issues, and helps reduce negative reviews by up to 60%, significantly improving overall brand perception.