Bigblue’s returns portal empowers e-commerce brands to optimize their reverse logistics, shifting it from a mere cost center into a valuable customer retention opportunity. This platform provides a best-in-class returns experience that is easy for customers, profitable for businesses, and scalable to meet growing demands. It allows buyers to choose between exchanges, store credit, or refunds, offering an effortless return process that encourages repeat purchases and boosts customer lifetime value. The portal significantly reduces the manual effort required from customer experience (CX) teams, saving valuable time per return and allowing them to focus on higher-value tasks. It also gathers crucial insights into return reasons, helping brands improve product collections and reduce future return rates. Bigblue supports comprehensive international returns, offering printerless options, home pickups, and ready-to-use shipping labels for over 20 countries. With powerful analytics and reporting, businesses can track the profitability of returns, revenue retained through exchanges and store credit, and the efficiency of their support team. Furthermore, the portal can be customized with brand colors and branding, ensuring a consistent and engaging customer experience.

Features & Benefits

• User-Friendly Returns Portal
  • Enables customers to effortlessly initiate and manage returns through a seamless, branded interface, fostering repeat purchases.
  • Customizable with brand colors and identity
  • Offers flexible choices: Exchanges, Store Credit, or Refunds
  • Supports printerless returns and home pickup options in select regions
• Revenue Retention through Exchanges & Store Credit
  • Transforms returns from a cost center into a revenue opportunity by encouraging exchanges and store credit over cash refunds, significantly boosting customer lifetime value and upsell opportunities.
  • Achieves high exchange ratios, with customers spending significantly more on exchanges (e.g., +47% more than initial purchase)
  • Offers exchange upsell incentives to encourage additional purchases during an exchange
  • 45% of buyers prefer Store Credit and Exchanges over Refunds
• Operational Efficiency & CX Team Empowerment
  • Streamlines the returns workflow, reducing manual tasks and support tickets for customer service teams, allowing them to focus on high-value interactions and saving significant time per return.
  • Automates the entire exchange process (Shopify only)
  • Provides tools to easily view and manage all pending returns, including quality check dates
  • Reduces return-related tickets by up to 86% and saves 15 minutes per return
  • Streamlined Return Closure for efficient case management
• Comprehensive Returns Analytics & Insights
  • Offers powerful analytics and reports to track return profitability, retained revenue, team time savings, and crucial return reasons, enabling continuous product and process improvement.
  • Collects customer feedback on return reasons (e.g., size-related issues)
  • Provides insights into damaged return items with photos (for specific shipping locations)
• Global & Flexible Return Solutions
  • Facilitates international returns with pre-configured shipping labels for over 20 countries and allows for localized return policies, ensuring compliance and customer satisfaction worldwide.
  • Ready-to-use shipping labels available in 20 countries
  • Tailor return policies for domestic and international orders with ease
  • Offers flexible shipping options, including home pickup for returns in Spain and the U.K.