Overview

Better Service BDC provides a fully managed, 24/7 service BDC that answers service calls, books and modifies appointments directly in dealers’ systems, handles overflow and after-hours coverage, and combines AI assistance with human agents to increase appointment show-rates, improve CSI, and reduce in-house headcount and training burden. The solution integrates appointment scheduling and follows dealer protocols to keep service capacity optimized while converting missed calls into revenue opportunities.

Features and Capabilities

• 24/7 Live Support & Overflow: Continuous phone coverage including after-hours and peak-time overflow to capture missed service calls and convert them into appointments.
• Integrated Appointment Scheduling: Agents book, reschedule, and modify appointments directly in dealership systems following dealer protocols to optimize capacity and advisor preferences.
• AI Voice Assistant (Brooke): AI-powered assistant works 24/7 to handle routine bookings and overflow, supported by human oversight for complex interactions.
• Improved Customer Satisfaction (CSI): Faster, consistent responses and professional handling to raise CSI scores and customer retention.
• No Extra Headcount for Dealers: Fully managed service removes need for in-house hiring, training, and management of BDC staff.
• Conversion & Revenue Recovery: Focus on answering every call to reduce lost revenue from unanswered service inquiries.
• Protocol-Driven Agent Scripts: Agents follow dealer-defined protocols and messaging to ensure brand consistency and accurate appointment handling.
• Scalable for Peaks & Campaigns: Handles seasonal peaks, holiday surges, and targeted outreach campaigns to maintain steady service flow.
• Reporting & Performance Visibility: KPI-focused tracking (appointments set, show rates, CSI impact) to measure BDC effectiveness and ROI.