ServiceNow Benchmarks is a performance benchmarking tool for IT departments, integrated with the Now Platform. It provides organizations with the ability to measure and compare their IT service management (ITSM) performance against industry standards and peers, facilitating data-driven decision-making and continuous improvement in IT operations.

Key Features

Performance Measurement Quantifies IT service management effectiveness

• Tracks key ITSM metrics
• Compares performance against industry benchmarks

Integration with Now Platform Seamlessly connects with ServiceNow's core offerings

• Utilizes existing ITSM data
• Enables workflow automation based on benchmark insights

Benefits

Data-Driven Decision Making Empowers IT leaders with actionable insights

• Identifies areas for improvement
• Supports strategic planning based on performance data

Continuous Improvement Facilitates ongoing ITSM optimization

• Tracks progress over time
• Helps align IT performance with business goals