Overview

Whether you're an established global biotechnology company, a newly-formed startup, or anywhere in between, we want you to succeed with Benchling.  Our Customer Experience team understands your R&D and knows what it takes to design, implement, and support cloud-based solutions for biotechnology. We’ll make sure you start your Benchling journey with a trusted solution, and be there with you every step of the way forward.

Standard

Included with all licenses. Every Benchling license includes comprehensive support to keep your R&D running at full speed, all the time. Responsive product support across email, web, and Benchling applications Access to self-serve tools such as Learning Labs and Help Center Best Practice guidance from Benchling's Customer Success team

Premier

Premium support suited for high growth R&D organizations that value direct access to Benchling experts for technical, administrative, and customer success services. Faster support response times and custom product trainings Engagement with Technical Account Manager for administrative and optimization services Customer Success Manager to guide business reviews and success plans

Enterprise Premier

Our most comprehensive tier of support for larger, complex R&D organizations that want expanded access and partnership with Benchling experts 24/7 product support and additional custom trainings Customer Success Manager and Technical Account Manager with increased frequency for all services Access to Enterprise Solutions Architect for technical reviews and additional optimization services

Features

• Product training Skill up your R&D team with flexible, tailored training options
• Product support Get your technical questions answered quickly by knowledgeable product specialists
• Advisory services Put Benchling’s team of technical experts in your corner to drive long-term success
• Customer Success Partner with Benchling to take a data-driven approach to your success