Release Your Revenue Trapped in Exception Management

The world’s best performing utilities trust BDEx to power their SAP back office for over 164 million customers

The Utilities Industry Relies on BDEx to Solve One of Its Biggest Challenges

Exception management is business critical for organizations that are faced with significant trapped revenue. BDEx is a trusted partner for the utility industry, helping deliver exceptional service for over 164 million utilities customers across the globe. A key feature of BDEx is our best-in-class analytics and reporting tools, providing operational insight to understand current and future workloads, see where wastage lies and optimize tolerance validations. This empowers you to take a proactive stance in exception management.

Gain a Single View

Simplify fragmented processes to gain a comprehensive, customer-centric view.

Resolve Issues at Speed

Accelerate resolution times to improve your customer experience and generate significant cost savings.

Automate Work Allocation

Drive efficiency through automation and allocate work dynamically to empower your people.

How easily can you answer these questions?

• How much revenue is trapped in your meter to cash cycle?
• Do you know which customers are late for billing?
• Do you understand what factors are affecting your billing?

Enhance SAP for Utilities

Whether you’ve built in-house solutions or are reliant upon SAP’s own tools, exceptions management is complex. It can take as many as 21 steps to uncover necessary information relating to just one customer, causing considerable inefficiencies for your business. With BDEx, this is streamlined to just two steps, empowering your team to work smarter. BDEx has been designed to enhance and augment Business Process Exception Management (BPEM) in SAP, enabling your business to:

• Dynamically allocate work based upon operational priorities
• Gain a real-time, customer-centric view of exceptions
• Resolve cases 40-50% faster
• Access an automated rules engine for closure control to clear out waste and eliminate bottle necks