BDC (Business Development Center)

Quorum BDC is a fully managed Business Development Center solution designed for automotive dealerships to maximize customer outreach and drive service revenue. Powered by Quorum’s industry-leading CRM, it combines automation with personalized interaction to deliver exceptional customer experiences. The service includes staffing, training, and complete operational management, enabling dealerships to focus on core business while ensuring consistent performance and measurable results.

Features

• Fully managed BDC service with end-to-end operational support.
• Integration with Quorum’s CRM for seamless data flow.
• 99.9% uptime and high outreach consistency.
• Handles millions of calls annually with proven processes.
• Turnkey solution including equipment, space, and technical support.
• Customizable approach for single-point or multi-franchise dealerships.
• Performance monitoring with detailed KPIs and metrics.
• Blend of automation and personal interaction for optimal engagement.

Capabilities

• Recruit, train, and manage BDC staff for dealerships.
• Maximize outreach through phone, email, and text communication.
• Provide real-time reporting and analytics for performance tracking.
• Scale solutions for rural or urban dealerships of any size.
• Integrate seamlessly with dealership systems for unified operations.
• Offer dedicated phone lines, call recording, and caller ID features.
• Support service marketing campaigns and appointment scheduling.

Benefits

• Increase service revenue through proactive customer engagement.
• Reduce dealership workload by outsourcing BDC operations.
• Improve customer experience with consistent, professional outreach.
• Enhance operational efficiency with automated workflows and expert management.
• Gain visibility into performance with measurable KPIs and benchmarks.
• Adapt quickly to changing dealership needs with scalable solutions.