Overview

baramundi Remote Desk is a powerful and flexible cloud-based solution designed to provide IT administrators with the ability to remotely manage and support endpoints within their network. This solution eliminates the need for physical presence, allowing IT staff to access and control devices from anywhere, ensuring quick and efficient problem resolution. It complies with the latest data protection regulations, making it a secure choice for remote management.

Features

• **Secure connection: **All remote connections are encrypted to protect sensitive data. End user privacy is ensured with a clear on-screen indicator that requires user confirmation to begin the session. Remote sessions in progress also are distinctly marked with a privacy border. Security is enhanced by explicit allow-listing so that only authorized systems can access end users' computers. As an additional measure, the remote solution is active only when needed to reduce potential exposure to a targeted cyberattack.
• **Fast and uncomplicated: **baramundi Remote Desk is optimized for straightforward operation. It can be used immediately without additional installations on remote computers managed by the baramundi Management Suite. Thanks to baramundi’s Internet Enabled Endpoint Management design, a secure connection can be initiated in just a few clicks without the delays associated with VPN tunnels. The session requires no input from the end user after they confirm the connection. User Access Control pop-ups can be operated remotely just as system shortcuts can be executed on the target system. A remote session can also be started on a computer which is not yet logged in. Together with Wake-On-LAN, computers at remote locations can be maintained without the need for on-site personnel.
• **Helpdesk integration: **baramundi Remote Desk is fully integrated into the baramundi Management Suite. For baramundi customers in the EU, this makes it possible to start remote sessions directly via command line from the baramundi Ticketing System. This means that a problem on an end user's computer can be resolved in a single step from the associated support ticket.
• **Cloud technology: **baramundi Remote Desk is cloud-based and uses an encrypted connection to the baramundi Management Suite. Requests are made exclusively via HTTPS encryption with at least TLS 1.2 for secure connections and processing.
• Remote session on terminal servers: When troubleshooting on terminal servers, you can select and target individual user sessions.
• Override: In an emergency, you can ask end users to open a session even if their profile is in do-not-disturb mode.
• Multi-monitor support: The end user’s display can be mirrored 1:1 on your system even if the user has several monitors in use. 
• Session recording: Sessions can be recorded for follow-up evaluation and training.
• Privacy Mode: A privacy mode is available to switch the user’s screen to black when viewing sensitive files or password entries.
• Chat function: In addition to a telephone or Teams call, you can interact directly with an end user via the integrated chat function.
• File transfer: baramundi Remote Desk has a powerful data transfer option to move required files from an admin computer to the remote system easily and quickly.

Benefits

• Secure access without a VPN
• One-time server-based installation
• Immediate session launch from the bMC
• Real-time connections 
• Use shortcuts on remote systems
• Direct navigation of user access controls