Best-in-class business communications come to life Bandwidth’s enterprise-grade CPaaS gives you platform-agnostic connectivity and control across your unified communications and contact center—with the most direct-to-carrier integrations of any provider.
Vendor
Bandwidth
Company Website
Overview
Bandwidth Maestro™ is a platform designed to connect and unify Communication as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions. It serves as a connectivity fabric, enabling businesses to integrate diverse communication systems into a seamless ecosystem. Its visual builder allows drag-and-drop customization of workflows and integrates with tools like conversational AI and CPaaS platforms. Key features include machine learning-based fraud detection, text-to-speech, and speech-to-text capabilities, enhancing workflow efficiency and flexibility.
Features and Capabilities
- Unified CCaaS and UCaaS Integration: Bridges leading platforms like Microsoft Teams, Zoom, RingCentral, NICE, and Genesys for a cohesive communication ecosystem.
- Visual Workflow Builder: Features a drag-and-drop interface to design and customize communication workflows, streamlining operational efficiency.
- Conversational AI and CPaaS Integration: Supports platforms like Cognigy, enabling enhanced automation and conversational capabilities within workflows.
- Machine Learning-Based Fraud Detection: Provides advanced tools to identify and mitigate fraudulent activity in real-time, ensuring secure communication.
- Text-to-Speech and Speech-to-Text Functionalities: Converts text for auditory delivery and transcribes spoken content into text, improving accessibility and communication quality.
- Support for Composable Communication: Enables businesses to integrate and tailor solutions from multiple vendors, fostering a flexible and scalable communications infrastructure.
- Enhanced Collaboration Across Departments: Empowers teams beyond contact centers, such as HR, marketing, and sales, with streamlined access to communication tools.
- Global Connectivity Management: Consolidates international communication providers into a single platform, simplifying global communication strategies.
- Award-Winning Innovation: Recognized with the "Overall Best of Enterprise Connect" award for bridging CCaaS and UCaaS solutions innovatively.