Overview

Bandwidth Insights offers advanced analytics tools for voice and messaging. It helps businesses gain visibility into communication performance, allowing them to quickly identify issues with call quality or message deliverability. The platform provides both real-time and historical analytics, making it easier to troubleshoot, monitor trends, and optimize customer interactions with proactive insights.

Features and Capabilities

• Real-time tracking of voice and messaging performance
• Identifies and resolves issues proactively
• Customizable alerts and notifications
• In-depth analysis of call quality and message success rates
• Historical data for performance trends
• Automated problem detection and alerts
• SMS health monitoring
• Data-driven insights for optimization