Rewind Backups for Zendesk is a dedicated backup and recovery solution designed to protect all critical data within Zendesk accounts. The service performs automated daily backups, ensuring that all tickets, users, settings, and other essential Zendesk data are securely stored. Users can restore individual items or their entire Zendesk environment to any point within the 365-day backup history. The platform includes unlimited cloud storage for backups, supports fast, on-demand restores, and offers data residency options. The solution is built to minimize the risk of data loss from accidental deletions, integration errors, or service disruptions, supporting business continuity for organizations relying on Zendesk for customer support and service operations. Rewind Backups for Zendesk is suitable for businesses of all sizes, with a free plan for small teams and scalable professional plans for larger organizations.

Key Features

Automated Daily Backups Performs daily, incremental backups of all Zendesk data.

• No manual setup required
• Captures ongoing changes automatically

Granular and Full Restores Restore individual items (tickets, users, settings) or the entire Zendesk account.

• Flexible recovery options for specific or large-scale incidents
• Rapid restoration to minimize downtime

Unlimited Cloud Storage All backups are stored securely with no storage limits.

• Scales with business growth
• No extra storage fees

365-Day Backup History Keeps backup history for up to 365 days.

• Enables long-term data recovery
• Supports audit and compliance needs

Data Residency and SSO Support Offers choice of data storage location and single sign-on.

• Meets regional compliance requirements
• Simplifies access management

Benefits

Business Continuity and Data Protection Minimizes risk of data loss and operational disruption.

• Rapid recovery from accidental or malicious data loss
• Maintains uninterrupted customer support operations

Operational Efficiency Automates backup and recovery for Zendesk.

• Reduces manual work and risk of human error
• Enables safe experimentation and integration

Compliance and Security Supports audit and regulatory requirements.

• 365-day backup history for data retention
• Secure, encrypted storage and SSO