ScalePad Backup Radar is a SaaS platform designed for managed service providers (MSPs) to automate the monitoring, reporting, and management of client data backups. The system integrates with over 300 backup solutions and professional services automation (PSA) tools, providing centralized oversight of backup jobs across servers, workstations, and virtual machines. Backup Radar automatically detects gaps in backup coverage, highlights unreported or failed backups, and generates actionable alerts for remediation. Its intelligent ticketing system reduces ticket noise by auto-grouping, appending, and closing tickets, ensuring that only actionable issues reach technicians. The platform streamlines backup status reviews, replacing manual spreadsheet and email tracking with real-time dashboards and visualizations. By automating backup monitoring and ticketing, MSPs can minimize human error, improve operational efficiency, and strengthen client trust through reliable data protection and transparent communication.

Key Features

Automated Backup Monitoring Centralizes and automates oversight of all backup jobs.

• Integrates with 300+ backup and PSA solutions
• Detects missing, failed, or unreported backups

Intelligent Ticketing System Reduces ticket noise and streamlines remediation.

• Auto-grouping, appending, and closing of backup tickets
• Customizable alert profiles for different workflows

Comprehensive Reporting & Visualization Provides actionable insights and trends.

• Real-time dashboards for backup status
• Visualizations to identify anomalies and risks

Integration & API Connectivity Seamless connection with backup and PSA platforms.

• Direct API integration or email parsing
• Fast onboarding for new users

Remediation Tracking Tracks and manages backup issues for quick resolution.

• Actionable alerts for failed or missing backups
• Audit screen for review and compliance

Benefits

Operational Efficiency Automates manual backup checks and ticket management.

• Saves technician time and reduces human error
• Enables MSPs to focus on client service and strategic tasks

Improved Data Protection Ensures backups are complete and ready for recovery.

• Proactive identification of backup gaps
• Reduces risk of data loss

Enhanced Client Trust Delivers transparent and reliable backup management.

• Timely communication of backup status
• Demonstrates commitment to data security

Scalability for MSPs Supports growth and complexity in backup environments.

• Handles large volumes of backup jobs and tickets
• Adapts to MSPs of all sizes