Quality of Experience (QoE) Monitoring

Enhance Service Quality Through Proactive Management and Predictive Maintenance

Monitoring and Management of Customer QoE for Data and VoIP Services

Telco and service provider offerings are highly competitive. Leading service providers understand that robust, high-quality service is the top success factor. Service and support automation, along with consistent end-to-end Quality of Experience monitoring, are essential for proactive service management, predictive network maintenance, and zero-touch re-provisioning. AXTRACT is a QoE monitoring solution that assesses overall customer experience by analyzing data on factors such as wait times, response times, unsuccessful attempts, and error rates. QoE monitoring helps telco brands and ISPs identify areas for improvement and enhance service quality. In today's market, delivering an excellent customer experience is crucial, and QoE monitoring is vital for achieving this goal.

Key Features

• QoE Monitoring for any device 
• For DOCSIS LTE & DSL networks
• Quality and traffic data aggregation & analysis
• No additional third-party software cost
• Flexible OSS/BSS integration

What is QoE (Quality of Experience)?

Quality of Experience (QoE) measures user satisfaction with digital services like apps, video streaming, and websites. For telco brands and ISP providers, QoE is crucial because it offers insights into user perceptions of service quality. Factors such as latency, jitter, and packet loss can impact QoE. By monitoring QoE, telco brands and ISP providers can identify issues and improve service quality. Additionally, QoE data helps benchmark performance against competitors. Ultimately, QoE is a valuable tool for enhancing and understanding the user experience.

DSL Quality of Experience

DSL Quality of Experience (QoE) measures user satisfaction with their DSL connection. It considers factors such as jitter, latency, packet loss, and the user's perceived speed and reliability. DSL QoE is crucial for both telco brands and ISP providers because it helps them identify and resolve service issues. Additionally, it allows them to understand how their service compares to other providers in the market. By monitoring DSL QoE, telco brands and ISP providers can ensure customer satisfaction and deliver a high-quality product.

Comprehensive QoE Monitoring and Analysis Solution

Flexible Collection and Integration

• No extra third-party software cost
• Flexible GPV-based collection mechanism
• Multi-protocol collectors for TR-069, SSH, HTTP, SNMP, etc.
• Flexible OSS/BSS integration for metadata injection (push and pull)

Proactive Support and Scalability

• Alerting framework for proactive support and alarming
• High level of scalability (design patterns to really scale)
• Runs on low-cost hardware with reduced hardware requirements

Comprehensive Diagnostics and Compliance

• Fully compliant with diagnostic extensions like TR-143 and TR-157
• Transforms devices into active probes for real-time diagnostics
• Ability to give different priorities to collected data
• Optimizes storage with RRD usage and short notation for parameters

Advanced Data Processing and Analysis

• Powerful post-processing tool (raw data and aggregation)
• High performance (thousands of inform messages/sec/server)
• Ability to export collected data in different formats