Avaya Experience Platform Private Cloud offers a seamless contact center experience by integrating the reliability of on-premises systems with the flexibility of cloud solutions. Hosted on a dedicated instance within Microsoft Azure, this platform enables organizations to innovate at their own pace, driving positive business outcomes without operational disruptions. It supports comprehensive contact center functionalities, including automatic call distribution, intelligent skills-based routing, and unified agent desktops. Additionally, the platform is certified for Microsoft Teams Contact Center Direct Routing, facilitating smooth collaboration across teams. Ideal for large enterprises and government entities with extensive reach and complex environments, Avaya Experience Platform Private Cloud ensures secure, scalable, and personalized customer interactions.

Features

• Automatic Call Distribution: Efficiently manages high volumes of inbound calls by distributing them to the appropriate agents based on predefined criteria.
• Intelligent Skills-Based Routing: Directs customer inquiries to agents with the specific skills required, enhancing first-contact resolution rates.
• Unified Agent Desktop: Provides agents with a consolidated interface that integrates customer data and interaction history, improving efficiency and response times.
• AI-Powered Noise Removal: Utilizes artificial intelligence to eliminate background noise during calls, ensuring clear and professional communication.
• Microsoft Teams Integration: Certified for Microsoft Teams Contact Center Direct Routing, enabling seamless collaboration and communication within the organization.
• Scalability: Designed to accommodate businesses of all sizes, allowing for easy scaling to meet evolving customer service demands.
• Cloud Security: Hosted on a dedicated Microsoft Azure instance, providing robust security measures and compliance with industry standards.