Service Journey is our data-driven marketing solution that uses customer segmentation and behavioral targeting to send relevant messaging that keeps customers coming back.

• SMART COUPONS: with behavioral segmentation
• COMPATIBILITY: with the Driver Connect app – this is not being used as part of the Journey, this is a stand alone app only being used by one customer
• INTEGRATION: with your DMS and access to the Red Rocket Technology Platform
• TRANSPARENT REPORTING: so you can track efficacy and plan ahead

Most dealerships have more service business than they can manage. Our Appointments solution uses sophisticated capacity management algorithms that help guide customers on your website and the call center to properly schedule repair appointments.

• ONLINE AND PHONE: service schedule with capacity management
• ACCOUNTS FOR VARIABLES: that commonly cause overbooking
• INCREASES EFFICIENCY: in the shop
• ALLOWS FOR MORE: time and personal attention from staff

Every phone call that comes into your dealership is an opportunity. The Customer interaction Center is a full service call management solution that ensures you never miss a call again. Our professional representatives are there to manage daily spikes, field customer questions, and set appointments when your staff isn’t available.

• INBOUND APPOINTMENT SETTING: and overflow call handling
• OUTBOUND CALLS FOR KEY TOUCHPOINTS: first service appoint, in equity
• REPORTING VIA: dashboards, surveys and records
• INNOVATIVE VOICE LOGGING: technology with real-time call records
• 24/7 CALL COVERAGE: gives customers timely info

Customer Check-In is a mobile write-up application designed to process appointments or walk-ins and help facilitate repair order creation. In one quick workflow, advisors are able to confirm customer contact information, review appointment details, perform a walk-around inspection, and much more.

• INTEGRATED SEARCH: and appointments with your DMS
• PRESENTS DEFERRED/DECLINED: recommendation and reviews service history
• CAPTURES MOTORIST SIGNATURE: for approval on the service drive
• GREATER REPORTING: accuracy and improve efficiency to reduce bottlenecks

Certified Pre-Owned (CPO) is our comprehensive, 255-point inspection solution that works for any make of vehicle, streamlines the inspection, and outputs to dealership or OEM CPO forms for a professional summary that promotes the value of any CPO vehicle.

• MONITORS THE RECONDITIONING: cycle time and approves estimates
• RECORDS PERMANENT: unalterable records of initial inspection results
• ELIMINATES MISCOMMUNICATIONS: and reduces turnaround time on approvals
• REDUCES PAPERWORK: and saves on handling and storage

Multi-Point is a full-service command center that gives you control over your entire shop by offering seamless communication tools to keep your service team on the same page, as well as innovative features like parts inventory integration and a self-learning pricing guide.

• TRACKING OF PROMISE: times and motorist status updates
• INTEGRATES WITH OWNER CARE: Customer Check-In and more AP solutions
• INCREASES THE CLOSING PERCENTAGE: on additional service recommendations
• GENERATES ADDITIONAL GROSS PROFIT: per dealer per month

OwnerCare is a web-based app that lets your service advisors send inspection reports and recommendations through text or email. Customers can approve services instantly in the app so your technicians can complete fixes in record time.

• PHOTOS OF THE VEHICLE: can be attached to the report
• WEB-BASED APP: available on any internet-enabled device
• EDUCATIONAL VIDEOS: and articles that support your recommendations
• GENERATES ADDITIONAL GROSS PROFIT: decision-making