Overview

Automotive CRM is a comprehensive Customer Relationship Management solution designed to help dealerships capture and nurture leads, build strong customer relationships, and streamline operations. It integrates with the CDK Dealership Xperience platform to provide a 360-degree view of customers, enabling personalized and proactive engagement. The CRM system is built to enhance sales potential, improve customer satisfaction, and maximize revenue opportunities.

Features

Lead Management

• Capture, organize, and nurture leads from online, phone, and showroom sources. Customer Insights
• Gain a 360-degree view of customers for personalized and proactive engagement. Data-Driven Decision Making
• Utilize valuable insights into customer behavior, sales trends, and marketing effectiveness. Automated Workflows
• Automate tasks and workflows to free up dealership staff for more strategic work. Seamless Integration
• Integrate with other dealership systems to track calls, tie information to customer records, and monitor team performance. Scalable Solution
• Customize the CRM to grow with your dealership's needs. Enhanced Customer Service
• Improve follow-up processes to retain customers and enhance satisfaction.

Benefits

• Boost Sales: Convert more leads into customers and maximize revenue opportunities.
• Improve Efficiency: Streamline operations and reduce manual tasks with automated workflows.
• Enhance Customer Experience: Provide personalized and proactive service with a comprehensive view of customer data.
• Make Informed Decisions: Use data-driven insights to make better business decisions and stay competitive.