Automation Center is a comprehensive SaaS solution by ServiceNow designed to manage and monitor the entire hyperautomation landscape on a single platform. It enables organizations to integrate various automation tools, simplify lifecycle management, and maximize the value of their automation initiatives across the enterprise.

Key Features

Workspace Centralized management of the automation lifecycle

• End-to-end automation management
• Integration with Process Mining and Service Catalog

Business Value Dashboard Performance comparison and goal tracking

• Compares ServiceNow, third-party RPA, and Integration Hub flow performance
• Visualizes benchmarks against business goals

Executions Dashboard Real-time monitoring of automation health

• Monitors operational health and job status
• Tracks incidents and changes to prevent failures

Automation CIs Enhanced visibility of third-party processes

• Creates third-party bot processes as CMDB CIs
• Provides operational visibility in the Executions dashboard

Benefits

Boost Multivendor Automation Value Seamless integration of diverse automation solutions

• Integrates automation across third-party vendors
• Increases overall business impact of automation initiatives

Simplify Automation Lifecycle Management Streamlined automation process from ideation to execution

• Consolidates enterprise-wide automation opportunities
• Manages intake through execution in one place

Monitor Hyperautomation Landscape Comprehensive oversight of automation activities

• Oversees activity, performance, and pipeline
• Visualizes benchmarks for automation business goals

Maximize Uptime and Prevent Failures Proactive management of automation processes

• Monitors and manages RPA jobs in CMDB
• Helps maintain active automation and prevent failures