Overview

Ozonetel Automated Telemarketing Software is a cloud‑based omnichannel telemarketing system designed to automate and optimize both inbound and outbound telephone campaigns. It integrates with CRM systems, supports multiple dialing strategies (including predictive, preview, and power dialers), and automates workflows such as click‑to‑call, SMS follow‑ups, and strategic call scheduling. The platform is scalable and requires no hardware, with monthly subscription pricing and rapid setup. It boosts agent productivity, improves answer rates via local presence dialing, and provides robust reporting and monitoring tools.

Features and Capabilities

• Auto‑Dialing Modes: Supports multiple dialing strategies — power, preview, progressive, predictive, and IVR dialers — to maximize contact rates across different campaign needs.
• CRM Integration: Seamlessly integrates with external CRM systems so calls and customer data are logged automatically and agents can view customer profiles during calls.
• Workflow Automation: Automates lead distribution and contact workflows, alerting agents to web leads in real time and managing lead progression to available agents.
• Local Presence Dialing: Automatically uses locally recognizable phone numbers to increase answer rates and trust from prospects.
• Call Scheduling & Retry Rules: Flexible scheduling and retry logic allow campaigns to target prospects at optimal times.
• Call Recording & Monitoring: Records calls for quality and training, with supervisors able to listen and join live calls in various modes.
• Analytics & Reporting: Real‑time analytics and over 70 reports for performance tracking and operational insights.
• DND Scrubbing & Compliance: Automatically removes numbers on Do Not Call lists to stay compliant and reduce wasted call attempts.
• Voicemail & SMS Follow‑ups: Pre‑recorded voicemail messages and automated SMS follow‑ups help maintain engagement even when calls are unanswered.
• Interactive Voice Response (IVR): Customizable IVR greets calls, routes them intelligently, and can handle automated outbound notifications.
• Open API: Provides APIs to build custom integrations and workflows suited to unique business logic.
• Scalability & Cloud Benefits: Cloud delivery allows rapid implementation, scaling without hardware, and a subscription‑based pricing model.