Smarter QM that improves agents, teams and CX automatically

With AmplifAI, quality doesn’t stop at the score. Auto QA and QM identifies what needs attention, and AI delivers the right actions to improve agents, teams, and the customer experience.

Features

• **Auto QA for Scaled Efficiency: **Supercharge your QA and analyze every customer interaction. Easy interactions are auto-scored and complex ones trigger review.
• **Customizable QA Reporting: **Analyze the quality insights that matter most for your business, by person, by evaluator, by score, by question and more.
• **Quality-Driven Coaching: **Create a perfect feedback loop where quality data like autofails and low scores fuel targeted coaching for frontline teams.
• **Multiple, Custom Evaluation Forms: **Build and deploy multiple evaluation forms to match the goals of different teams, roles, and channels. From support to sales to BPOs, QA fits the way you operate.
• **Customer Journey Insights: **Connect survey data, call reasons, and repeat contact patterns to uncover where friction occurs—and why. See which journeys lead to escalations or satisfaction, so you can fix root causes and improve outcomes.
• **Calibration Workflows: **Achieve consistency and accuracy in grading, eliminating subjective evaluations and ensuring fair agent feedback and correct Auto QA scores.