Provana’s Automated Dispute Resolution offers advanced tools for handling customer complaints, real-time monitoring, and automated workflows to ensure efficient resolution and improved customer satisfaction.
Vendor
Provana
Company Website
Automated Dispute Resolution
The most compliant, efficient, and cost-effective way to manage your direct and indirect (e-OSCAR) disputes, integrated seamlessly with your existing ecosystem. Reduce compliance risk by efficiently managing direct and indirect (e-OSCAR) disputes in a single platform. Estimate your savings with Provana Dispute Resolution solution.
Features
IPACS® Dispute management solution provides an end-to-end solution to help you manage all your direct and indirect (e-Oscar) disputes. With a blend of system automation and our tech-enabled services, you can reduce your manual efforts and save cost you are spending today in managing these disputes by almost 60%.
- **Single Interface for e-OSCAR: **Single interface showing information from the e-Oscar portal and your System of Record (SOR) and reporting the dispute outcomes back, making the process 2x more efficient. Configurable rule-based automation suggesting responses for each attribute and 100% automation of redundant disputes.
- **Centralized Dispute Tracking: **Centrally manage your Disputes with related documentation across channels like company website, mails, verbal, e-Oscar, etc. on a single platform with the ability to export the data into multiple client reporting formats. Role-based permissions with automated alerts to designated people ensuring that nothing falls through the cracks.
- **Information Exchange: **Interactive chat-like feature to request inputs from other stakeholders to respond to specific attributes or fields of the dispute with due dates and alerts.
- **OCR-Based Indexing: **Optical Character Recognition (OCR) capability to identify correct accounts with corresponding data and automate the resolution based on information provided. Customizable algorithms with machine learning to improve over time.
- **BI and Analytics Dashboards: **Powerful reporting to segment data to gain deeper insights on disputes and their resolution with data showing trends and insights for identifying underlying issues. Dashboards with UNLIMITED customizations.