Make life easy for employees with simple digital experiences

Hornbill's innovative solution automates employee interactions, optimizing workflows and enhancing collaboration. This cloud-based platform ensures seamless communication and boosts productivity across teams.

Digital touchpoints Automate interactions with digital channels

• Web and mobile service portal for anytime, anyplace, any device access.
• Easily find and order services and products in a few clicks.
• Digital ticket logging avoids waiting in a call queue when they need help.
• Employees can subscribe to service news feeds to stay informed about service status, improvements, and changes. 
• Automated push of how-to guides to employees to let them self-resolve.
• Automated confirmation and status update notifications give the employee confidence their issue is being handled.
• Complete process transparency in the portal shows the employee what has happened and what happens next.
• Consistent branding across every touchpoint.

Features

• Workflow Automation: Streamline repetitive tasks and processes, reducing manual effort and increasing efficiency.
• Real-time Collaboration: Enable instant communication and collaboration among team members, regardless of location.
• Omnichannel Support: Integrate various communication channels for a unified interaction experience.
• Analytics & Reporting: Gain insights into employee interactions and workflows with comprehensive analytics and reporting tools.
• Customizable Interface: Tailor the platform to fit your organization's specific needs and preferences.