Aurionpro ACE is a comprehensive digital banking solution designed to enhance customer experience and streamline operations in retail and wholesale banking. It offers a unified ecosystem of touchpoints to automate transactions and migrate front-line activities to digital channels, improving efficiency and elevating customer satisfaction. The suite includes four key solutions: OptiQ (Queue Management System), Iserve (Self-Service Kiosk), Insight (Customer Feedback System), and Experia (Digital Signage Solution). These solutions work together to optimize business processes, reduce manual acti...
Vendor
Aurionpro Solutions
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Aurionpro ACE (Aurionpro Customer Experience) is a comprehensive digital banking solution suite designed to transform retail and wholesale banking operations. It provides a unified ecosystem of touchpoints that automate transactions and migrate front-line activities into digital channels, resulting in improved efficiency and enhanced customer experiences. The suite comprises four key solutions:
- OptiQ: A Queue Management System
- Iserve: A versatile Self-Service Kiosk
- Insight: A Customer Feedback System
- Experia: A Digital Signage Solution
These solutions are strategically developed to cater to various aspects of retail banking across branches, helping to streamline processes, automate manual activities, and allow banking staff to focus on building better customer experiences
Key Features
OptiQ: Queue Management System Electronic queuing system that optimizes business operations
- Enables customers to enter queues through various channels (token machines, web ticketing, mobile app)
- Helps manage customer flow and reduce wait times
Iserve: Self-Service Kiosk Versatile kiosk solution for multiple banking needs
- Supports various applications such as account opening, cash/cheque deposits, debit card printing, and bill payments
- Extends to other industries like airports, healthcare, insurance, and telecommunications
Insight: Customer Feedback System Real-time customer intelligence platform
- Provides tools for gathering, tracking, and analyzing customer responses
- Helps in understanding customer satisfaction and areas for improvement
Experia: Digital Signage Solution Enterprise-wide digital display management system
- Simplifies management of digital displays and menu boards across the organization
- Offers interactive digital signage capabilities
Benefits
Improved Operational Efficiency Automates transactions and front-line activities
- Reduces manual workload on banking staff
- Allows teams to focus on enhancing customer experiences
Enhanced Customer Experience Provides multiple touchpoints for customer interaction
- Reduces wait times and improves service delivery
- Offers self-service options for various banking transactions
Data-Driven Decision Making Gathers and analyzes customer feedback and behavior
- Provides insights for continuous improvement
- Helps in tailoring services to meet customer needs