Optimize service excellence with AI-powered audit management

Streamline audit management for enhanced service lifecycle excellence

Audits are key to ensuring operational excellence and regulatory compliance. Our solution simplifies the entire audit process, from planning to execution. By harnessing the power of AI and ML, our platform empowers you to conduct precise and efficient audits through AI/ML-driven dealer and claim assessments.  Gain easy access to historical audit records and leverage actionable findings to drive continuous improvement. From evaluating dealer performance and validating claim accuracy to upholding industry standards, our solution provides you with indispensable tools and insights for effective audit oversight. Strengthen your audit procedures, make well-informed decisions, and foster service excellence with Tavant’s comprehensive and robust audit module.

Features

Audit planning

Define goals and action plan with configurable options to enable an effective audit execution. Schedule audits in advance by site, department, suppliers, etc., with auto notification based on company policy.

Dealer and claim selection

Our auditing system offers a diverse range of record selection methods to cater to your specific needs. Choose from multiple options, such as utilizing filters, generating score-based selections through advanced analytics, or even opting for random sampling.

Audit history review

Access your audit history effortlessly by downloading past audits and conveniently reviewing them at any time. Our solution empowers you to use checklists on the go, providing you with a portable and efficient tool for conducting audits.

Audit execution

Capture essential information during audits by taking detailed notes and documenting findings. Categorize relevant discoveries and associate them with necessary actions, such as chargebacks, to ensure prompt resolution. Expand your initial summary into a comprehensive and thorough report, covering all aspects of the audit for a overview.

Audit category creation

Tailor your audit process to meet your specific requirements by selecting from a wide range of available audit categories. Attain the desired level of detailed audit management and obtain the results that align with your objectives.

Audit reporting

Enhance your auditing process with our preconfigured reports focusing on claim and dealer scores. These reports provide valuable insights and enable you to take data-driven actions based on the analysis. By leveraging these predefined reports, you can make informed decisions and drive impactful outcomes in your auditing efforts.

Benefits

Machine learning-based scoring

Leverage machine learning algorithms to score and flag suspicious warranty claims for potential auditing

Goal setting and action planning

Achieve effective audit execution by defining goals and action plans, tailored to your specific needs, through our configurable options

Data-driven auditing

Augment your auditing process with redefined reports around claim and dealer score to take data-driven actions