VOX operates in collaboration with PAWS, our automated workflow system for managing pet claims and payments. VOX streamlines interaction between all parties involved in the pet claim process, such as Vets, owners and insurance companies.

Benefits

• Web-based system.
• Works collaboratively with PAWS.
• Supported and streamlined interaction between vets, owners and insurers.
• Delivers policy information online.
• Enables claims management online.
• Enables pre-authorization of treatment.
• Supports electronic invoices.

Policy Information

Operatives can view insurance cover details, policy status and relevant limits. They can also check the pet’s claim history, including each illness and injury declared, alongside remaining benefit available for reported conditions.

Claims management

This element enables treatment to be pre-authorized, based on policy status, illness or injury. Claims can be viewed by status: ‘pre-authorized’, ‘validated’, ‘submitted’ and ‘paid’. New claims can be created and put forward to the insurance company online and full authorization can be provided through the system once complete treatment details are provided.

Invoice management

VOX automatically creates electronic invoices for claims and enables them to be submitted for payment directly. The system also allows Insurers to settle claims with electronic payments (such as BACS).

Features

• **Reduced costs: **Streamlining of pet claim interactions minimizes the resources required in administering claims, thus reducing costs. An online system simplifies and speeds up the process plus saves postage costs.
• Increased volume of business: The ability to deal with claims quickly and efficiently also means a greater volume of them can be managed concurrently without the need for increased resources.
• Improved pet care: A speedier process means pets will get the care and treatment they need faster.
• Visibility: Policy and coverage information is coming direct from the insurer.
• Greater reassurance: The system offers functionality to validate claims once submitted.
• Accuracy and detail: VOX includes a breakdown of costs on the invoice and details of who pays what.
• Validation: Electronic payments (BACS) are faster and less costly.