CHOX works alongside insurers’ existing processes, providing automatic validation of claims against pre-defined parameters. Delivering faster processing overall. It contains a comprehensive and flexible business rules engine that manages validation, exception handling, workflow routing and straight through processing of credit hire and repair claims. Both Insurers and CHOs can pre-define rules and tolerances based on commercial agreements and business relationships.

Benefits

• Comprehensive, industry-specific management information dashboards that show current position and trends across all claim types.
• Built-in, industry-standard fraud checking.
• Deployment of advanced data science that enhances the current business rules engine to analyze savings or potential savings.
• Reduces costs due to increased process efficiency.
• Claim disputes dealt with more effectively and efficiently.
• Supports pro-active claim management that results in reduced claimed and settled amount.
• Elimination of late payment charges and legal fees.
• Removes repetitive claims handling activity.
• Consolidates management reports and makes them available in real-time and on-demand.

Review and manage claims while supporting dispute resolution. Disputes can cause delays and most are the result of unclear and insufficient information between all parties involved. CHOX maintains a single source of the truth, a central undisputed record of transactions that addresses the need for data certainty. Settle claims quicker and reduce frictional costs.

Features

• Notification of credit hire claim details.
• FNOL and liability acceptance management.
• Pro-active management of liability disputes, indemnity, checking claim data accuracy and protocols.
• Supports the creation of exception reports to support dispute resolution.
• Complete end-to-end workflow management.
• Automated validation of credit hire and/or repair claims to enable straight-through-processing.
• Claims processing is monitored with the support of valuable management information and this includes real-time performance monitoring, supplier relationship and protocol management.