The Attendant Console is a sophisticated telephone operator solution designed to optimize call management for frontline employees, receptionists, and anyone regularly handling incoming calls within a business. It serves as a centralized hub, empowering these critical representatives to manage tasks with enhanced efficiency and accuracy. By streamlining call handling, the software not only conserves valuable business resources but also fosters smoother communication, significantly elevating the overall customer experience and ensuring positive first impressions. Natively integrated with the Microsoft Teams environment, the Attendant Console provides operators with a familiar and intuitive user interface. Its powerful features transform the role of a receptionist into an executive assistant, enabling impactful conversations and superior customer service. The solution is built with the operator in mind, offering a modern and comprehensive screen layout. It also includes functionalities such as contact notes, call-back reminders, calendar integrations, and various customizable widgets to further enhance productivity and caller information management.

Features & Benefits

• Familiar Teams Integration
  • Operators can work directly from their familiar Microsoft Teams client, ensuring a seamless workflow.
• Intuitive Call Management
  • Features an easy-to-use interface with drag-and-drop call transfers for efficient call handling.
• Caller Information Integration
  • Includes a configurable widget to display additional caller information sourced from Microsoft Dynamics, providing context for interactions.
• Real-time Presence Status
  • Allows operators to view Microsoft Teams presence (on a call, away, out of office) directly within the Attendant app, aiding in call routing decisions.
• Modern User Interface
  • Offers a modern and comprehensive screen layout designed for optimal operator efficiency and ease of use.
• Advanced Communication Tools
  • Enhances operator capabilities with a suite of tools.
  • Contact notes
  • Call-back reminders
  • Calendar integrations
  • Customizable widgets