Mobile Digital Employee Experience is a comprehensive solution designed to monitor and optimize the digital experience of front-line workers and employees who rely on mobile devices for their jobs. This product enables IT departments to proactively identify and resolve issues affecting a wide range of mobile apps and devices used by the workforce, ultimately improving productivity and customer service

Key Features

Enterprise-wide Monitoring

• Track alerts and fleet inventory across the organization
• Monitor device and network health, WiFi and cellular usage, and signal strength

Performance Tracking

• Monitor app performance and usage to detect issues
• Track traffic generated by each app, start and stop times, and accessed domains

Health and Trend Analysis

• Address chronic issues by tracking trends in mobile device health
• Determine specific causes of poor health scores

Employee Feedback and Guidance

• Send contextual and personalized information to employees
• Gather feedback and provide guidance to improve user experience

Benefits

Improved Productivity

• Proactively identify and resolve issues affecting mobile apps and devices
• Enhance employee experience by addressing performance problems

Enhanced IT Management

• Gain visibility into employee experience across all apps and devices
• Efficiently manage digital journey to deliver world-class experience

Informed Decision Making

• Track inventory by brand and OS to identify upgrade needs
• Analyze device health trends to determine necessary upgrades or changes