HappyFox Assist AI is a SaaS solution that uses agentic AI to automate and streamline employee support for IT and HR tasks directly within Slack and Microsoft Teams. It reduces repetitive tickets, accelerates resolutions, and improves employee self-service by integrating with internal knowledge bases and ticketing systems.

Key Features

Context-Aware AI Assistance Delivers accurate, natural responses by understanding the context and intent of employee questions.

• Handles onboarding, offboarding, and routine HR/IT queries.
• Supports nuanced, context-driven conversations.

Self-Learning System Continuously improves response accuracy based on user interactions and feedback.

• Identifies knowledge gaps and adapts to organizational terminology.
• Enhances over time for better support outcomes.

Seamless Human Agent Handoff Transfers unresolved or complex issues to human agents with full conversation context.

• Ensures continuity and efficiency in support escalation.
• Maintains a complete audit trail for compliance.

No-Code, Fast Deployment Enables rapid setup and customization without programming knowledge.

• Intuitive admin interface for connecting knowledge sources.
• Quick integration with existing workflows and tools.

Effortless Support and Self-Service Provides instant help for common requests, reducing interruptions and boosting employee autonomy.

• Handles SSO access, password recovery, and similar tasks.
• Self-service portal for tracking open requests within Slack/Teams.

Integration with Everyday Tools Connects with popular platforms and knowledge bases.

• Slack, MS Teams, HappyFox Help Desk, Azure AD, SharePoint, Confluence, Notion, Google Drive, Okta, and more.

Benefits

Reduced Ticket Volume and Faster Resolutions Cuts down repetitive tickets so IT/HR can focus on strategic work.

• Up to 45% fewer tickets and 15+ hours saved per week.
• Accelerates employee issue resolution and onboarding.

Improved Employee Experience Delivers instant, accurate support within familiar tools.

• Minimizes delays and context switching for employees.
• Increases employee self-sufficiency and satisfaction.

Operational Efficiency and Cost Savings Automates routine support, reducing support costs and boosting ROI.

• 240% return on investment reported.
• Scales support without increasing headcount